Keeping Good Clients in a Bad Economy - How to provide effective, ethical client service - WEBCAST
September 2009
Keeping Good Clients in a Bad Economy - How to provide effective, ethical client service - WEBCAST
The CBA Economic Assistance Task Force is offering tuition assistance to members in need. To inquire, please call CBA-CLE at (303)860-0608.
LIVE WEBCAST INFORMATION:
For more information on participating via webcast, go to:
Information and instructions regarding connecting to the webcast will be e-mailed to you approximately 5-10 business days before the webcast.
Program Description
Many lawyers forget that law is a service profession. Studies show that the most frequent reason for losing clients is poor service. And retaining clients in a volatile economy is crucial to your practice. So how do you make sure you're providing the best service?
This seminar will provide you with the tools you'll need to consistently deliver exceptional service, retain and develop more business from current clients, and increase referrals.
You'll also earn ethics credit while you learn to:
- Apply best practices that will exceed client expectations
- Eliminate the most common causes of client dissatisfaction
- Deal effectively with all types of client complaints
- Handle angry clients
- And much more.
Classic movie scenes illustrate and underscore the program's principles to help you gain a competitive edge through excellent service.
Satisfy your clients and your ethics requirement.
Agenda
1:00 PM
Registration
1:30 PM
Program
- Are you sure your clients are satisfied? How do you tell?
- How do clients evaluate you? What can you control?
- Service-related Ethics Rules Overview
* Rule 1.2 Scope of Representation
* Rule 1.3 Diligence
* Rule 1.4 Communication
* Rule 1.5 Fees
- Addressing Client Complaints
* “Why did this happen?” (Rules 1.2-1.4)
* “This is taking forever!” (Rules 1.3 - 1.4)
* “Why did this cost so much?” (Rule 1.5)
* “I don't like being treated this way.” (Rules 1.3-1.4)
- What you can learn from the movies - Lawyer/client relationships
- Where's the best place to find new business? Your current clients.
- How to handle an angry client
3:00 PM
Break
4:30 PM
Adjourn
About Our Presenter:
Roy S. Ginsburg, J.D. is one of the most experienced attorney coaches in the country. He offers services that help lawyers achieve practice development goals and career satisfaction, as well as outplacement counseling for those who are in-between jobs. He also has an active solo practice and is legal marketing ethics counsel to Minnesota Law & Politics® and Super Lawyers®, and FindLaw, a Thomson West company.
In his 25 years as an attorney, Roy has worked in large and small law firms and as in-house counsel in corporate legal departments. His well-rounded perspective benefits his coaching clients located around the country. In addition to coaching and practicing law, Roy is a frequent CLE speaker. Bar associations nationwide sponsor his popular programs, which are all designed to help lawyers achieve successful and rewarding careers. www.royginsburg.com
VIDEO REPLAYS: September 24, 2009
Denver: CLE Classroom, 1900 Grant Street, Suite 300
Grand Junction: 1250 East Sherwood Drive
Colorado Springs: 421 South Tejon Street, Suite 100
Registration Fees
| Non Member | $199.00 |
| CBA | $179.00 |
- General Credits: 3.00
- Ethics Credits: 3.00
- EDI Credits:
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