Retain Your Clients: How to Provide Effective, Ethical Client Service
September 2014
Retain Your Clients: How to Provide Effective, Ethical Client Service
Featuring Nationally Known Speaker Roy S. Ginsburg, J.D.
Program Description
Many lawyers forget that law is a service profession. Studies show that the most frequent reason for grievances and for losing clients is poor service. And retaining clients in a volatile economy is crucial to your practice. So how do you make sure you're providing the best service?
This seminar will provide you with the tools you'll need to consistently deliver exceptional service and reduce the chance of grievances, retain and develop more business from current clients, and increase referrals.
You'll also learn to:
- Apply best practices that will exceed client expectations
- Eliminate the most common causes of client dissatisfaction
- Deal effectively with all types of client complaints
- Handle angry clients
- Stay ethical and professional through great customer service.
Classic movie scenes illustrate and underscore the program's principles to help you gain a competitive edge through excellent service.
Afternoon Program Course Outline
- Are you sure your clients are satisfied? How do you tell?
- How do clients evaluate you? What can you control?
- Service-related Ethics Rules Overview
* Rule 1.2 Scope of Representation
* Rule 1.3 Diligence
* Rule 1.4 Communication
* Rule 1.5 Fees
- Addressing Client Complaints
* "Why did this happen?" (Rules 1.2 - 1.4)
* "This is taking forever!" (Rules 1.3 - 1.4)
* "Why did this cost so much?" (Rule 1.5)
* "I don't like being treated this way." (Rules 1.3 - 1.4)
- What you can learn from the movies (Rules 1.2 -1.5)
*Lawyer/client relationships
- How to handle an angry client (Rules 1.2 - 1.5)
Program Agenda
12:45 pm
Registration
1:15 pm - 4:15 pm
Program
2:45 - 3:00 pm
Afternoon Break
4:15 pm
Adjourn
Location Information
CLECI Large Classroom
1900 Grant Street, Suite 300
Denver, CO 80203
Get directions
1900 Grant Street, Suite 300
Denver, CO 80203
Registration Fees
| Non-Member | $209.00 |
| CBA Member | $169.00 |
| CBA Young Lawyers Division Member | $99.00 |
| Legal Support Staff | $99.00 |
| CLEACCESSPASS---ELITE Pass Holder | $0.00 |
- General Credits: 3.00
- Ethics Credits: 3.00
- EDI Credits:
To join the CBA or add a Section to your membership click
Sponsor Information
- Apply best practices that will exceed client expectations
- Eliminate the most common causes of client dissatisfaction
- Deal effectively with all types of client complaints
- Handle angry clients
- Stay ethical and professional through great customer service.