Recent U.S. Supreme Court cases have greatly enhanced the legal importance of prompt and thorough investigations in response to claims of workplace harassment.  In this course, Jeff Johnson uses his extensive expertise as an investigator to walk through the process from the first signs of potential trouble to the final touches on the written report and discussions of that report with interested employees.

 

8:30

 

9:00 – 10:00

-When is an investigation required?

-Who should conduct it?

-How quickly must it be conducted?

 

10:00 – 10:45

-Establishing independence and neutrality

-Who should be interviewed?

-Order and location of the interviews

-Interim measures

 

10:45 – 11:00

 

11:00 – 12:15

-Effective interviewing techniques

-What to ask of the complainant, respondent and witnesses

-Issues regarding public sector or union employees

-How aggressive should you be?

 

12:-15 – 1:30

 

1:30 – 2:00

 

2:00 – 2:30

 

2:30 – 3:15

-What should the report contain?

-Findings of truth and recommendations regarding remedies

-Document retention

3:15 – 3:30

 

3:30– 4:15

Difficult Issues in the Investigation Process 

-Uncooperative complainants and anonymous complaints

-Dealing with difficult or angry interviewees

-Controlling the rumor mill

-Dealing with controlling or interfering clients or supervisors

 

4:15 – 4:45

 

4:45

 

Denver:  CLE Classroom, 1900 Grant Street, Suite 300

Grand Junction:  1250 East Sherwood Drive

Colorado Springs:  421 South Tejon Street, Suite 100