8:30 – 9:00 am
Registration and Continental Breakfast
9:00 – 9:10 am
Introduction
Speaker experience, background information, and overview of the course
9:10 – 10:15 am
Starting Out with Definitions
- What is confirmation bias?
- What is an interview?
- What is a conversation?
- What is an interrogation?
- What is cross-examination?
How to Begin an Interview and the Different Stages of a Proceeding
- Listening skills
- The greeting
- Orientation
- Narration
- Cross examination
- Resolution
- The 8 rules of “C”
10:15 – 10:25 am
Break
10:25 – 11:25 am
Understanding Pre-Conceptions
- What are pre-conceptions?
- What do pre-conceptions lead to?
Understanding What Body Language Conveys – Comfort vs. Discomfort
- Non-verbal observations – lips, eyes, mouth, head, hands and more
- Sitting positions
- Feet
11:25 – 11:35 am
Break
11:35 am – 12:35 pm
What to Consider about the Greeting?
- How do you start?
- What does a greeting convey?
- Handshakes
- Control
Defining Truth, Deception, and Lies
- Deception vs. lies
- Truth vs. lie
- Understanding deception
Interview Goals and Disciplines
- Know what your goals are
- Information gathering methods
12:35 – 1:35 pm
Lunch Break (on your own)
1:35 – 2:35 pm
How Can an Interview be Contaminated?
- Memory
- Left vs. Right Brain
- Stress
- Retrieving information
Keeping in Mind Human Needs and Emotions
- 6 human needs
- 7 basic emotions
Forms of Human Communications and Diving Deeper into Deception
- Verbal communication vs. non-verbal communication
- Non-verbal clues – body posture and eye contact
- Verbal indicators – convince or convey
2:35 – 2:45 pm
Break
2:45 – 3:50 pm
Forms of Human Communications and Diving Deeper into Deception (continued)
- Forms of deception
- Reasons for deception
- Symptoms of deception
- Assessing truth vs. deception
- Do words match the face?
- Listening skills
- Voice, speech, thought
- Forms of anger
- Written Statements
What Does an Interviewee’s Response Tell Plus Case Studies
- 23 types of responses and what they indicate
- Modifiers
- Tell-tale signs of deception
- Narrative balance
- Mean length of utterance
3:50 – 4:00 pm
Break
4:00 – 4:40 pm
Wrapping Up the Interview, Key Reminders and the 7 Deadly Sins of Interviewing
- Talking vs. listening
- Key characteristics of a good interview
- Managing stress levels
- What not to do in an interview
4:40 pm
Adjourn